Why do more than
50% of mergers and acquisitions,
strategic partnerships and
relationship management problems.
Most organizations dedicate their energy on its product or service, trying to make it better and more consumable. Secondly, the focus is placed on the systems, processes, or networks created to deliver the product or service. The foundation to run these processes and systems to deliver the product or service is the department, team, and naturally, the individual. Unfortunately, this is the area that is ignored most.
Without careful consideration to relationship management and all its facets, organizations will underperform at best or be inadvertently sabotaged at worst.
Relationship management problems happen because organizations often ignore the important soft skills that impact every aspect of operations. Social and emotional intelligence, and how this shows up in attitudes and behaviors.
Assess | Develop | Syncronize
High-performing organizations invest in soft skill assessment and development. Furthermore, they embed these practices across the entire organization.
World-class organizations take the final step of synchronizing team member's soft skills with strategic objectives.
Too Important To Ignore
"People are selected and promoted based on technical and intellectual abilities and fail for emotional abilities." - Daniel Goleman